IELTS Listening · Cam 8

Test 2 Part 1

Good morning, Total Insurance. Judy speaking.

Level: B2 · 102 sentences

Transcript

1. Good morning, Total Insurance.
2. Judy speaking.
3. How may I help you?
4. I recently shipped my belongings from overseas back here to Australia
5. And I took out insurance with your company.
6. Some items were damaged during the move,
7. So I need to make a claim.
8. What do I have to do?
9. OK, well, first I need to get a few details about this.
10. Can you give me your name, please?
11. Yes, it's Michael Alexander.
12. OK.
13. And your address, please?
14. My old address or my current one?
15. Your current one.
16. It's 24 Manly Street, Milperra, near Sydney.
17. What was the suburb, sorry?
18. Milperra.
19. M-I-L-P-E-R-R-A.
20. Right.
21. Now, who was the shipping agent, Mr Alexander?
22. You mean the company we used?
23. Yes, the company who packed everything up at the point of origin.
24. Oh, it was, um, first-class movers.
25. OK.
26. Where were the goods shipped from?
27. China, but the ship came via Singapore
28. And was there for about a week.
29. Don't worry, all of that information will be in the documentation.
30. Now, the dates.
31. Do you know when the ship arrived?
32. It left on the 11th of October
33. And got to Sydney on the 28th of November.
34. OK.
35. I need one more thing.
36. There's a reference number.
37. It should be in the top right-hand corner of the pink form they gave you.
38. Let me have a look.
39. I have so many papers.
40. Ah, yes, here it is.
41. It's 601-ACK.
42. Thanks.
43. I need to take down a few details of the actual damage over the phone
44. Before you put in a full report.
45. Can you tell me how many items were damaged and what the damage was?
46. Yes, well, four things actually.
47. I'll start with the big things.
48. My TV, first of all.
49. It's a large one, very expensive.
50. Insurance doesn't cover electrical problems.
51. It isn't an electrical problem.
52. The screen has a huge crack in it, so it's unusable.
53. I see.
54. Any idea of the price to repair it?
55. No.
56. Well, I don't think it can be repaired.
57. It will need a new one.
58. OK.
59. I'll make a note of
60. That and we'll see what we can do.
61. Now, what was the second item?
62. The cabinet from the bathroom was damaged as well.
63. It's a lovely cabinet.
64. We use it to keep our towels in.
65. And what is the extent of the damage?
66. Well, the back and the sides seem OK,
67. But the door has a huge hole in it.
68. It can't be repaired.
69. I'm really not very happy about it.
70. And how much do you think it will cost to replace it?
71. Well, when I bought it last year, I paid $125 for it,
72. But the one I've seen here
73. In Sydney is a bit more expensive.
74. It's $140.
75. Right.
76. And what was the third item?
77. My dining room table.
78. It's a lovely table from Indonesia.
79. It must have been very hot inside the container
80. Because one leg has completely split down the middle.
81. The top and the other three look OK, thank goodness.
82. Any idea of the price to repair it?
83. Well, I had an estimate done on this actually
84. Because it is a very special table to us.
85. They quoted us $200, which is really pricey,
86. So I hope the insurance will cover the total cost.
87. I'm sure that will be fine.
88. What was the last item, Mr Alexander?
89. Well, we have a lovely set of china plates and dishes,
90. You know, with matching cups, saucers, the lot.
91. They were all in the one box,
92. Which must have got dropped because some plates were broken.
93. Six, actually.
94. And can you tell me the replacement value of these?
95. Well, it's hard to say because they were part of a set,
96. But they can be up to $10 each
97. As it's such a good set.
98. OK, so that would be around $60 altogether.
99. Yes, that's right.
100. And is that all of the items?
101. Yes.
102. So, what do I have to do now?