IELTS Listening · Cam 10

Test 4 Part 1

This is the Clearpoint Telephone Company Customer Service Office. My name is Ms. Jones.

Level: B2 · 84 sentences

Transcript

  1. This is the Clearpoint Telephone Company Customer Service Office.
  2. My name is Ms. Jones.
  3. How may I help you?
  4. Yes, I'm moving and I'd like to arrange to have a phone line installed.
  5. Of course.
  6. Let me get some information from you first.
  7. May I have your name, please?
  8. It's Kramer.
  9. Harold Kramer.
  10. And would you spell your last name for me, please?
  11. K-R-A-M-E-R.
  12. M-E-R.
  13. Got it.
  14. Okay.
  15. Could I have the address where you'd like to have the telephone connected?
  16. That would be number 58 Fulton Avenue, apartment 12.
  17. Is that a business or a residence?
  18. A residence.
  19. It's my new home address.
  20. Then the type of phone service you want is residential, not business?
  21. Yes, yes.
  22. It's for my home.
  23. All right.
  24. Fine.
  25. Now, let me get your employment information.
  26. Who is your current employer?
  27. I work at the Wrightsville Medical Group.
  28. Then your occupation is doctor?
  29. No, I work for the doctors.
  30. I'm the office manager.
  31. Okay.
  32. And could I have your work phone number?
  33. It's 637-555-9014.
  34. 9014.
  35. Great.
  36. Just one more thing.
  37. I need to know how long you've been at your current job.
  38. I've been working there for quite a while now.
  39. Let me see.
  40. Eight?
  41. No, nine.
  42. That's right.
  43. Nine years.
  44. Okay, good.
  45. You've been there long enough,
  46. so I don't need to ask about any other work history.
  47. Now, In addition to our basic phone service,
  48. we have several special services available.
  49. Could you explain them to me?
  50. Most customers opt for unlimited long-distance service.
  51. It really saves you money if you make a lot of long-distance calls.
  52. That sounds like a good idea.
  53. Then I'll put you down for long-distance service.
  54. Another popular service is voicemail.
  55. Voicemail takes all your messages electronically.
  56. and all it takes is one simple phone call to retrieve them.
  57. Hmm.
  58. Voicemail.
  59. No, I don't think so.
  60. I have an answering machine to take my messages.
  61. It's old, but it still works fine.
  62. We also provide Internet service if you're interested in that.
  63. I am.
  64. Please put me down for Internet as well as phone service.
  65. Right.
  66. Okay, I think we're almost finished.
  67. I just need to schedule a time for the technician to go to your apartment and do the installation.
  68. Let me see.
  69. What about next Tuesday?
  70. Would that work for you?
  71. No, not Tuesday.
  72. I'll be at a conference all day.
  73. Wednesday would work, though.
  74. I'm afraid I won't have any technicians in your area on Wednesday.
  75. I could send someone on Friday.
  76. That would be fine.
  77. What time of day works best for you?
  78. Morning or afternoon?
  79. Morning would be best.
  80. All right, then.
  81. It's on the schedule.
  82. Do you have any questions?
  83. No, I don't think so.
  84. Thank you for calling Clearpoint.