IELTS Listening · Cam 2

Test 4 Part 1

Good morning. M.I.C. M.I.C. M.I.C. House Agency. Good morning. I'm ringing about the problems I've been having with my apartment.

Level: B1 · 63 sentences

Transcript

  1. Good morning. M.I.C. M.I.C. M.I.C. House Agency. Good morning.
  2. I'm ringing about the problems I've been having with my apartment.
  3. Yes, of course.
  4. If I can just take a few details first.
  5. What's your name?
  6. Paul Smiley. How do you spell that?
  7. S-M-I-L-E-Y. OK. And what's the address?
  8. Apartment 2, 16 Rose Lane.
  9. Rose Lane. And that's in...?
  10. In Newton. Oh, yes, I know the property.
  11. Could I just ask how long is the lease?
  12. It's for one year.
  13. And you moved in?
  14. Last week, on 27th June.
  15. Fine, thank you.
  16. And what are the problems that you've been having?
  17. Well, no one thing is really dangerous or anything,
  18. But, you know, it's just been building up.
  19. Yes, of course.
  20. Well, the first thing is the washing machine.
  21. It's been leaking a little and it's beginning to get worse
  22. Because we have a small child
  23. And we really need to get that done straight away.
  24. OK. That's a washing machine for immediate repair.
  25. And then there's a niggling problem with the cooker.
  26. The door's broken.
  27. Right. It's nothing serious and it can be used.
  28. But if you can send someone over in the next couple of weeks or so,
  29. That'd be great.
  30. Fine. I've got that.
  31. Then we're worried about all the windows.
  32. Are they broken?
  33. No, but there are no locks on them.
  34. And, you know, with the insurance these days...
  35. Uh-huh. And when would you like those done?
  36. Well, that's not really urgent,
  37. But you never know when there's going to be a break-in.
  38. No. We'll get those done for you next week.
  39. Don't worry. And then there's the bathroom light.
  40. It's getting quite annoying.
  41. It flickers quite badly and it's giving me headaches.
  42. I'd really like to get that replaced right away.
  43. That's no problem.
  44. And then the last thing on the list is the kitchen curtains.
  45. They're torn. Oh, right.
  46. We do have quite a few spare ones in stock
  47. And can get those to you in the next week,
  48. If that's all right with you.
  49. Yes, that'd be fine.
  50. Anything else? No, that's all.
  51. OK, fine. What we'll do is get someone over to you this afternoon,
  52. If you're in.
  53. Well, I'm going to be out for a short time.
  54. Well, you tell us your preferred times.
  55. Well, the best time is about one o'clock.
  56. I'll have to check that with him, and if he...
  57. Can't make it then.
  58. What would be your second preference?
  59. Any time up to 5pm would be fine.
  60. OK. I've made a note of that.
  61. Great. Well, thanks very much for your help.
  62. That's fine. Thank you for calling.
  63. Goodbye. Goodbye.